1. Shopping cart
Select the products you would like to order by clicking the “Add to Cart” button. This will add your selection to the shopping cart. You can change this selection at any time until you submit your order by changing the number of products, deleting the selection by clicking on the "Remove" box or canceling the ordering process. By clicking on the “Checkout” button you will go to the next ordering step.
Please log in with your email address and password if you already have a customer account, otherwise register as a new customer. Your data will be collected, processed and used in compliance with data protection regulations (data protection notice). It will not be used for any other purpose or passed on to third parties. If you are already logged in, you can now select the shipping method. By clicking the “Continue” button you will go to the next ordering step.
3. Check billing address / select payment method
Now check your billing address and enter your desired payment method. By clicking the “Continue” button you will go to the next ordering step.
4. Check shipping address / select shipping method
Now check your shipping address and enter your desired shipping. By clicking the “Continue” button you will go to the next ordering step.
Shipping within Germany costs €4.90. Shipping is free in Germany for orders over €100. EU shipping costs €14 and international shipping costs €25.
5. Complete the ordering process / terms and conditions and data protection
You will receive an overview of your order: the selected products, the shipping and billing address and your contact details. Check whether all information is correct and please read the general terms and conditions and the cancellation form carefully. You can only continue with the order if you agree to the terms and conditions and the cancellation policy (check the box). By clicking the “Buy now” button you send your order to us. You are hereby making a legally binding offer.
In the event of a return, we will send you a DHL return label within the EU for orders over €40. You have 14 days to return your order to us without giving a reason.
If a customer account has been created, you can specify that something would like to be returned in “My Account” on the left using the “Orders” tab. You can then create and print out the respective DHL label in the “My Returns” tab under “Return Documents”.
A return slip must be enclosed with the package. You can also print this out under “Return documents”.
If you do not have access to your customer account or no account has been created, please contact our customer service if the value of your order is over €40. In the case of an order value under €40 or no customer account has been created, a cancellation form must be enclosed with the package. We do not cover return shipping costs for orders worth less than €40 or orders from the USA. The costs of shipping the goods to the customer will not be refunded under any circumstances.
In the event of a return, the value of the return will be deducted from the original order value. Shipping is free for orders over €100. If the order value after deducting the return is less than €100, the delivery costs of the order will be charged. For example, if a customer orders a value of €120 with free shipping and then returns a value of €60, the original order value is €60. The order then no longer meets the requirement for free shipping.
TONART guarantees a refund provided that all items are returned in the condition in which they were received. This means that the items must not be damaged, dirty, washed, altered or worn (with the exception of trying them on). In addition, all tags and labels must be intact. As already mentioned above, the costs of shipping the goods to the customer will not be refunded under any circumstances.
Since underwear and swimwear are hygiene items, they cannot be exchanged.
If the goods are nevertheless returned, TONART will send the goods back to the customer and invoice the shipping costs.
The address for returns is:
Here you will find all information about the right of withdrawal.